Middle Tennessee Local Workforce Investment Area  

Grievance/Complaint Procedures:  Information Sheet

 If you feel you have a complaint or concern with a program funded through or by, the Middle Tennessee Workforce Investment System, including programs operated through the Middle Tennessee Career Center or Youth Providers, please follow the following steps:

• Discuss the matter with the agency or organization with which you have a complaint or concern.  

• If you are not satisfied with the resolution of your complaint, you may submit your concerns in writing to the Middle Tennessee Career Center Management Team, Attention: Wendy Barrickman, 621 Mainstream Drive, Suite 210, Nashville, Tennessee 37228-1210.  The Management Team must receive your complaint within one (1) year from the date of the alleged occurrence.

• Once the Management Team receives a complaint, you will be notified in writing of the appropriate party to work with you to resolve your complaint informally or establish a place, date, and time for a hearing.  A decision regarding the complaint shall be made within sixty (60) days from the date the complaint was received by the Management Team.  You have the opportunity to appeal any such decision to the Commissioner of the Tennessee Department of Labor and Workforce Development if no decision was reached within the sixty (60) days, or you are not satisfied with the decision.  Such request should be made within ten (10) days of the adverse decision, or within fifteen (15) days from the date on which the decision should have been made.

• If your complaint alleges a violation of labor standards, you may submit the grievance, after notifying the Management Team,  to a binding arbitration procedure, if a collective bargaining agreement covering the parties to the agreement so provides.

If you have any questions regarding this policy you may contact Ms. Wendy Barrickman, at 862-8890 Ext. 309.